Browse the Questions We Hear Most
We built this page around the real questions that come through our support channel every week. Most of them centre on three areas: getting money in and out of your account, recovering access when you are locked out, and understanding what is available for eligible regions in Bangladesh. Each answer below reflects how our platform actually works — not a general script.
If you send via bKash, the deposit flow asks you to use the wallet number shown in your account panel, enter the amount, confirm your PIN, then paste the transaction ID back into the deposit form. Nagad and Rocket follow the same confirmation step. For withdrawals, we verify your account wallet against the name on your registration before releasing funds — that
check protects your balance. If your question is not listed here, our live chat is the shortest path to a human answer.